Rental Prep

For safety and in case of emergencies, renters must be familiar with basic camping and trailer requirements.

Upon Arrival

  • Turn on the water, propane, and water heater.
  • See Arrival Instructions

Payment & Security Deposit

  • Update Your Card: If your card becomes inactive between booking and delivery, call us immediately. Security deposits are automatically processed 2 days prior to your rental. A rejected card may delay delivery.
  • Security Deposit: Authorized (not charged) 2 days prior. Released 7 days after the end of your rental.

Delivery

  • ⚠️ We will not deliver a trailer without a written site number.
  • Special placement requests must be submitted in writing at least 3 days prior to delivery. Special Placement is not guaranteed.
  • ⚠️ DO NOT MOVE DELIVERED TRAILERS.
    • This includes dumping tanks, re-positioning, or changing campsites.
    • Unauthorized moves will incur a $200 fee.

Delivery Times

  • Standard Delivery Time: 2 pm (subject to campground rules, availability, and traffic).
  • Pick up Time: 11 am. Late checkouts must be approved by both NBOA & the campground at least 24hrs prior to departure day.
  • ⚠️ We cannot guarantee an exact delivery time.
    See full terms: Delivery Info

Appliances & Utilities

  • Refrigerator: Can take 12+ hours to cool. Bring a cooler for cold items.
    • ⚠️ Fees apply if items freeze to the walls/floor of the freezer.
  • Awning: High risk of damage. Costs up to $2000 to replace.
    • ⚠️ DO NOT use in wind or rain.
    • DO NOT leave unattended.
    • Awnings are not guaranteed and no compensation will be provided if unavailable.
    • See: Awning Agreement.
  • Holding Tanks: Without sewer hook-ups, your tanks fill quickly.
    • ⚠️ Extra fee for over-filled tanks (standing water in the shower/tub).
  • Cooking: Use outdoor methods (grills, crockpots, etc).
    • Interior cooking produces heat and will add extra strain to the AC.
    • ⚠️ DO NOT plan to use the oven (not guaranteed).

Rules & Restrictions

  • ⚠️ Late Arrivals: Assistance may not be available after 8 pm.
  • Pet Policy
    • Pets are welcome on select trailers with a $50 fee – must be listed on your agreement.
    • Unapproved pets → $100 fee
    • We will charge extra for any damage, hair, smells, etc.
    • Service dogs (ADA-defined only) are permitted, but must still be listed on your agreement.
    • Emotional support, therapy, comfort, or companion animals do not qualify as service animals under ADA.
  • ⚠️ No Roof Access: $200 fee if anyone climbs on the roof.
  • ⚠️ No Tape Anywhere on the trailer (inside or out). Fees apply.

Things to Bring

  • Bedding: Sheets, blankets, towels, pillows
  • Cleaning: Disinfectant wipes, RV toilet paper, trash bags
  • Kitchen: Flatware, plates, bowls, paper towels, cooler & ice
  • Camp Gear: Bug spray, sunscreen, fly swatter, flashlight, outdoor lights, canopy, chairs
  • Seasonal: Fan (summer) or small heater (winter)
  • Misc: Rope, clothesline, clothespins

Items on All Trailers

  • Coffee maker (uses both grounds & K-cup)
  • Dish supplies (dish pan, soap, brush)
  • Broom, dustpan, flat mop (1 reusable pad or extra disposable pads)
  • Pans, cutting board, oven pan
  • Pitcher, mixing bowl
  • 4 plates & 4 cups
  • Utensil kit (spoons, spatula, whisk, tongs, knife, can opener, peeler, scissors, etc.)
  • Hot pad
  • Fly swatter
  • Entry mat & Outdoor rug

Note: Contracted trailers may have additional supplies not listed.

Items NOT Guaranteed

  • ⚠️ Awning
  • ⚠️ TV & accessories
  • ⚠️ Stereo system
  • ⚠️ Oven