Rental Terms

Cancellation Policy –

-CANCELLATION POLICY-

  • NO REFUNDS, FOR ANY REASON, are given during Peak Season, Holidays, Events or Sold-Out dates.

Travel Insurance –

-Travel Insurance-

  • Travel Insurance can provide up to 100% reimbursement of the prepaid rental cost in the event of cancellation or trip interruption due to a covered reason.

Awnings –

-Awning Agreement-

  • Awnings are considered an extra and are not guaranteed before or during your rental.
  • We do not offer compensation or notification if an awning is unavailable or not working. Please note that not all trailers include awnings.

Renter’s Reservation Responsibilities –

  • Review all policies, terms, agreements, and trailer descriptions (online and sent by email/mail).
  • Verify your information and let us know of any errors within 24 hours of booking.
  • Sign & return all required forms within 3 days of making your reservation.
  • Changes may be made based on availability at the time of request.

Renter’s Delivery & Setup Responsibilities–

Delivery Terms

  • Double-check that all reservation details match your campground (dates, site #, trailer, etc.).
  • Both the Trailer & Campsite reservations need to have matching names.
  • Make sure your site can fit the trailer you selected, including size & AMPs.
  • Have a placement preference? Send detailed written instructions at least 3 days before delivery for approval.

👉 Moving Fee – If a trailer needs to be moved after it’s been unhooked from the truck, an additional fee will apply.

Security Deposit –

  • A deposit is required for all reservations & must be on a card.
  • It will be charged 2 days before your rental begins and refunded within 7 days after your rental ends. Any extra fees during your stay (see examples below) may be deducted from the deposit.

Examples of Fees Deducted from Security Deposit –

    • Cleaning fee – trailer must be returned clean (inside & appliances)
    • Pet damage, smells, or hair (unapproved pets = $100 fee)
    • Smoking or lingering odors
    • Wet beds, carpet, or furniture
    • Damages or missing items
    • Equipment damage (including sewer hose & power cord ends)
    • Tape applied anywhere on the trailer (inside or out)
    • Moving a delivered trailer
    • Overfilled holding tanks
    • Climbing on the roof
    • Unreported issues that occur during the rental